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©2020 Dynatrace
Deep observability and rapid resolution
Chapter 1
Dynatrace and ServiceNow work together to provide an end-
to-end observability solution to eliminate service outages.
Dynatrace's AI engine, Davis, provides:
• Automatic detection of software service and application
availability (including microservices and containers)
• Application and infrastructure data collection
• Automatic dependency mapping of environment topology
• Deterministic AI to pinpoint root cause, including container-
based applications
• Automatic detection of service health and performance
incidences, which are synchronized into the Event
Management Dashboard.
ServiceNow uses the data from Dynatrace, including
correlation identifiers for affected hosts, to provide a single
pane of glass across your IT landscape:
• Insight into which business service was impacted
• Prioritize event entries
• Identify and prevent service outages
Businesses know that any service disruption can have detrimental business impact. With the increasing
complexity of managing hybrid, multi-cloud, microservice environments, IT operations struggle with the
lack of visibility into their environments and the ability to pinpoint root causes to remediate large scale
incidences quickly.
With ServiceNow capturing event alert data from Dynatrace,
you get complete visibility, including code level metrics and
tracing, to eliminate service outages. This means IT operations
can proactively identify service outages by looking at alert
conditions, correlating them with other events, and prioritizing
by business impact with root cause analysis.
