Fact Sheets

6198-fs-dynatrace-one

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Live in-product assistance Dynatrace Technical Product Experts are just a click a away with real- time, in-product chat. From product questions, technical challenges, to best practices, we're always available when you need it. Plan for success Establish a blueprint for growth and track progress toward your goals with customized success plans. 24/7 Premium Support Unparalleled response times and continuous updates for your support tickets. Giving you help and guidance when you need it. Dedicated expertise A designated Technical Product Specialist & Customer Success Manager help you drive value from Dynatrace. Overview Dynatrace ONE begins by applying agile principles to the customer experience by removing the silos that exist in traditional customer- facing organizations and focusing on customer outcomes. Through personal conversations, strategic guidance, and proactive engagement, we help you accelerate your adoption of Dynatrace so that you can spend more time innovating and less time troubleshooting. Our team of Technical Product Specialists and Customer Success Managers work together to provide guidance and best practices from the initial deployment of Dynatrace through the most advanced use- cases you can come up with. Dynatrace ONE's close alignment with R&D and Product Management allows you to stay up-to-date and informed about upcoming product changes that impact you, and how you can drive innovation with the Dynatrace platform. For our large enterprise customers requiring extra support, Dynatrace ONE Premium combines the dedicated expertise, 24/7 premium product support, personalize coaching sessions, and success planning to ensure you are successful with Dynatrace. Transforming the customer experience ONE conversation at a time... Dynatrace ONE Premium Dntrce ONE Collectve Intellence Product Support Customer Success Designated Technical Product Specialist From weekly coaching sessions to environment health and best practice reviews, your Designated Technical Product Specialist will have intimate knowledge of your Dynatrace deployment and your business goals. Designated Customer Success Manager Your Designated Customer Success Manager (CSM) is your internal advocate and strategic guide, ensuring your organization is successful with your adoption of Dynatrace and getting the most value from your investment. Your Dynatrace experts

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