Issue link: https://www.dynatrace.com/resource-center/i/1343644
Dynatrace provides software intelligence to simplify enterprise cloud complexity and accelerate digital transformation. With AI and complete automation, our all-in-one platform provides answers, not just data, about the performance of applications, the underlying infrastructure and the experience of all users. That's why many of the world's largest enterprises trust Dynatrace to modernize and automate enterprise cloud operations, release better software faster, and deliver unrivaled digital experiences. Learn more at dynatrace.com/services-support/dynatrace-one/ 02.18.19 6198_FS_USlet_jw Business Benefits Dynatrace ONE vs. Dynatrace ONE Premium Dynatrace ONE Dynatrace ONE Premium Documentation & Community Dynatrace University Dynatrace University for Teams Service Quality Report Dedicated self-monitoring tenant Technical Support Business hours (M-F) 24/7 Dynatrace SaaS SLA 99.5% 99.9% Priority ticket handling Support ticket response time Critical: 4 business hours High: next business day Medium: 2 business days Low: 4 business days Critical: 2 hours High: 4 hours Medium: next business day Low: 4 business day Designated Customer Success Manager Designated Technical Product Specialist Designated Technical Product Specialist Behind our in-product assistance is a global team of Technical Product Specialists. With your own designated Technical Product Specialist, you will have a go-to expert for all things Dynatrace, who has intimate knowledge of your environment and the same goals you have. Designated Customer Success Manager Dynatrace ONE Premium provides direct access to a Dynatrace CSM dedicated to helping you to drive adoption and growth within your organization. Strategic Business Reviews Your Dynatrace ONE Premium Customer Success Manager will help you evaluate your progress and align your business goals with that of the Dynatrace platform quarterly or more frequently as needed. Prioritized support Dynatrace ONE Premium not only improves our initial response SLAs but chats and support tickets are prioritized by Technical Product Specialist and Support Engineers with more frequent updates and quicker response times. 24x7 365 Coverage Our team is colocated with our five major development and support hubs providing you with a seamless experience whether you're troubleshooting a product issue, or planning for the next stage of your deployment. Our Dynatrace ONE Premium team interfaces daily with Services, Support, R&D, and Product Management. This alignment enables you to know what is on the product roadmap ahead of time to ensure you're prepared for what's next so you don't miss a beat. Need additional assistance? Dynatrace Expert Services provides tailored offerings that complement Dynatrace ONE Premium for organizations that require additional support to execute on their transformation goals with Dynatrace.