Leading Finnish financial services group advances toward cloud and AI-driven business transformation with Dynatrace and TCS

Aspiring to be the leading banking and financial services group in its region, the company’s vision is to deliver the best customer experience through digital services while driving cost-efficiency. To achieve this, it sought a strategic partner to support a cloud transformation journey – the largest of its kind – using an agile operating model, harnessing DevOps and automation to increase service reliability and minimize business disruption. It also wanted to maintain end-to-end visibility across its dynamic hybrid cloud technology stack with a best-of-breed observability solution that is AI-driven, highly scalable, and fully automated.

Following a rigorous selection process, the company selected leading international ICT operator Tata Consultancy Services (TCS) as its strategic partner to manage and transform its IT and cloud services.

Taking a cloud-first, business-oriented approach, TCS defined and implemented a secure, resilient, and configurable bespoke solution on TCS Enterprise Cloud. A unified technology-driven target state supported the integration and orchestration of operations across multiple platforms – including mainframe, private, and public cloud.

TCS in partnership with Dynatrace is providing 'Business Experience Monitoring as a Service' through the TCS Enterprise Cloud, enabling a best-in-class observability solution as part of the holistic transformation service.

The financial services company saw significant value in Dynatrace's advanced monitoring capabilities and support for hybrid, multicloud environments.

In particular, it appreciated Dynatrace’s extensive support for Kubernetes and its multiple extensions that enable observability into legacy applications. Dynatrace’s commitment to innovation enables the bank to keep up with new technologies, continue releasing new features, and deliver better services faster.

The automatic and intelligent observability from Dynatrace has enabled the bank to gain end-to-end visibility into cloud applications and legacy infrastructure.

Insights from Dynatrace help the bank improve end-user experiences and optimize performance across its services. Dynatrace’s AI delivers instant root cause analysis, reducing mean time to diagnose problems in production by up to 100% and mean time to resolution by an estimated 30%.

With Dynatrace, it’s easy for the bank to understand how its services are working from a customer’s perspective. Thanks to Dynatrace, its teams can now see issues they previously didn’t know existed, enabling them to focus on continually optimizing performance and enhancing services proactively.

Approximately 1,100 people across the bank and TCS’ technology and business teams are using Dynatrace. By sharing the same visibility, intelligent insights, and business metrics, teams can collaborate more easily to achieve better business outcomes.