The new normal for retail customers, the workforce, and business operations will be radically different in coming years. However, retailers do not have years to adapt, and as a result, 35.4% are investing in technology to close DX gaps. Retailers with leading digital commerce and fulfillment capabilities outperformed peers from a year over year growth perspective, offering evidence of the value in investing in the right technologies, business processes, and people to serve the consumer.
The new normal requires continued investment in contactless and digital business, data to drive intelligent processes and workflow, and modernized IT.
Join our guest speaker, Leslie Hand, GVP of IDC Retail and Financial Insights to hear more about:
- Trends in digital transformation and e-Commerce
- Data, analytics and AI efforts to prioritize gain insights into business operations, products, and/or ecosystems
- IT automation
- Guidance for retail IT teams