WALTHAM, Mass., December 12, 2023 – Dynatrace (NYSE: DT), the leader in unified observability and security, today announced the findings of an independent global survey of 1,300 CTOs, CIOs, and other technology leaders in large organizations. The research reveals that organizations are increasing their investments in AI across all areas of their business to improve productivity, automate tasks, reduce costs, and keep pace with the competition. Alongside the clear advantages of AI, however, there are also challenges and risks that organizations need to manage, from ensuring the outputs of generative AI are trustworthy to support business-critical use cases to maintaining compliance with internal policies and global regulations related to data security and privacy.

These findings underscore the need for a composite approach to AI, whereby organizations combine multiple types of AI—such as generative, predictive, and causal—and different data sources—such as observability, security, and business events. This approach brings precision, context, and meaning to AI outputs.

The complimentary report, The state of AI 2024: Challenges to adoption and key strategies for organizational success, is available for download.

Findings from the research include:

  • 83% of technology leaders say AI has become mandatory to keep up with the dynamic nature of cloud environments.
  • 82% of technology leaders say AI will be critical to security threat detection, investigation, and response.
  • 88% of technology leaders expect AI to extend access to data analytics to nontechnical employees through natural language queries.
  • 62% of organizations have already changed the job roles and skills they are recruiting for because of AI.
  • 88% of technology leaders think AI will enable cloud cost efficiencies by supporting FinOps practices.
  • 61% of technology leaders will increase investment in AI over the next 12 months to speed up development by automatically generating code.

“AI has become central to how organizations drive efficiency, improve productivity, and accelerate innovation,” said Bernd Greifeneder, Chief Technology Officer at Dynatrace. “The release of ChatGPT late last year triggered a significant generative AI hype cycle. Business, development, operations, and security leaders have set high expectations for generative AIs to help them deliver new services with less effort and at record speeds. However, as organizations endeavor to realize the expected value, it becomes evident that generative AI requires domain-specific tuning and integration with other technologies, including other types of AI. In addition, organizations must use AI securely and responsibly and monitor it closely to manage cost and user experience. This will help them provide accurate results, reduce expenses, and prevent employees from exposing sensitive data or creating vulnerabilities in their environments.”

Additional findings include:

  • 93% of technology leaders are concerned that AI could be used for non-approved uses as employees become more accustomed to using tools such as ChatGPT.
  • 95% of technology leaders are concerned that using generative AI to create code could result in leakage and improper or illegal use of intellectual property.
  • 98% of technology leaders are concerned that generative AI could be susceptible to unintentional bias, error, and misinformation.
  • 95% of technology leaders say generative AI would be more beneficial if enriched and prompted by other types of AI that can provide precise facts about current states and accurate predictions about the future.

“One of the most significant challenges organizations face with generative AI is achieving meaningful responses that users can trust to solve specific use cases and problems,” continued Greifeneder. “Especially for use cases that involve automation and depend on data context, taking a composite approach to AI is critical. For instance, automating software services, resolving security vulnerabilities, predicting maintenance needs, and analyzing business data all need a composite AI approach. This approach should deliver the precision of causal AI, which determines the underlying causes and effects of systems’ behaviors, and predictive AI, which forecasts future events based on historical data. Predictive and causal AI not only provide essential context for prompting generative AI but can also be embedded by generative AI into its responses to ensure precise, non-probabilistic answers. If organizations get their strategy right, combining these different types of AI with high-quality observability, security, and business events data can significantly boost the productivity of their development, operations, and security teams and deliver lasting business value.”

Methodology

This report is based on a global survey conducted by Coleman Parkes and commissioned by Dynatrace of 1,300 CTOs, CIOs, and other senior technology leaders involved in IT operations and DevOps management in large organizations with over 1,000 employees. The sample included 200 respondents in the US, 100 in Latin America, 600 in Europe, 150 in the Middle East, and 250 in Asia Pacific.