Dynatrace continues its commitment to delivering its unified observability and security platform to support healthcare organizations in the United States by addressing HIPAA compliance requirements and giving its customers the option to enter a Business Associate Agreement (BAA) with Dynatrace. Healthcare providers, other healthcare organizations, and their patients and partners can be confident that their data resides in a highly secure environment.
Observability and security are key components of successful digital transformation, a critical priority for healthcare organizations to stay competitive, deliver enhanced patient care, and improve operational efficiencies. As more and more patient data is collected and stored, healthcare organizations must protect collected data following strict standards governed by the Healthcare Insurance Portability and Accountability Act (HIPAA).
HIPAA compliance is more than a legal requirement for healthcare organizations. It’s key to nurturing patient trust, protecting sensitive health information, avoiding financial and criminal penalties, and promoting ethical practices.
With its ability to significantly improve customer experiences, performance, and security of IT systems, Dynatrace extends its commitment to healthcare organizations by entering into a BAA so that healthcare companies can use the Dynatrace platform to digitally transform and deliver the best patient care, improve operational efficiencies, and provide additional safeguards of patient privacy and the security of their digital ecosystems.
Dynatrace for healthcare
Healthcare organizations increasingly turn to technology solutions to boost patient outcomes, reduce patient wait times, lower costs, and drive innovation.
Technology-driven solutions help healthcare organizations address evolving customer preferences and delivery models—from telemedicine and patient portals to AI-assisted diagnoses. These solutions demand IT infrastructure, often delivered from the cloud, to enable them quickly, cost-effectively, and securely.
These modern cloud environments are dynamic and complex. The dynamic nature and the explosion of data they produce make them too complex to manage with dashboards, alerts, and manual troubleshooting.
Healthcare technology teams need a mature approach to monitoring, managing, and maximizing the value of their investments in cloud ecosystems. To tame the complexity, they need a modern observability and security solution that delivers predictable, trustworthy, and precise real-time insights.
Dynatrace combines broad and deep observability and runtime application security with hypermodal AI that combines predictive, causal, and generative techniques to deliver answers and intelligent automation from data.
HIPAA compliance
The Health Insurance Portability and Accountability Act, passed by the US Congress in 1996, is a set of rules and regulations to protect health information (PHI). PHI refers to information concerning a person’s health, healthcare, or payment for their healthcare.
The HIPAA Privacy Rule addresses patients’ rights to access and control their health information, while the HIPAA Security Rule protects health data created, received, maintained, or transmitted.
When a Business Associate, such as Dynatrace, enters a BAA with its customers, it commits that the products and services in the scope of such BAA comply with the requirements defined by HIPAA. Dynatrace’s BAA covers the whole Dynatrace platform and extends to the related Business Insights services.
What’s next
- To learn more about Dynatrace data security and privacy, visit our Trust Center.
- If you’re an existing Dynatrace Managed customer looking to upgrade to Dynatrace SaaS, see How to start your journey to Dynatrace SaaS.
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