ServiceNow integration
Real-time topology for dynamic multicloud environments, enabling smarter, AI-powered answers and continuous automation
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October 3rd, 2024 | 2:30 pm AEST
Dynatrace and ServiceNow deliver closed-loop, automated ITOM workflows with AI-assistance for smarter answers, precise topology, and service mapping with multicloud environments.
Dynatrace integration enhanced and certified for ServiceNow Store
We’ve simplified the integration between Dynatrace and ServiceNow with two certified applications in the ServiceNow store.
The Service Graph Connector for Observability - Dynatrace automatically populates your ServiceNow CMDB with real-time topology and detailed telemetry.
The Dynatrace Incident Integration pushes incidents and events into ServiceNow.
Additionally, we offer a Dynatrace Workflows app that allows you to incorporate ServiceNow actions even more easily into automated workflows and incident response.
Automatic and intelligent observability to ServiceNow CMDB
- The Service Graph Connector for Dynatrace automatically populates the ServiceNow CMDB with real-time topology and detailed telemetry.
- Visibility of all dependencies in your cloud stack.
- ServiceNow will generate Service Mapping tree which shows holistic view of the impact caused by an incident or event.
For more information on the Service Graph Connector for Dynatrace, click here.
Rapid resolution for multicloud
- Dynatrace Incident Integration pushes incidents and events into ServiceNow. Once configured, Dynatrace automatically creates an incident for every auto-discovered problem within ServiceNow.
- ServiceNow uses the data from Dynatrace, including correlation identifiers for affected hosts, to provide real-time observability across your full IT stack from a single source.
- Dynatrace’s AI engine, Davis®, automatically detects service health and performance incidents. The Dynatrace Incident Integration app synchronizes these incidents into the ServiceNow Event Management Dashboard.
Automatic problem remediation
- Dynatrace automatically detects performance, availability, error, and resource anomalies in your applications, services, and infrastructure.
- The Dynatrace Incident Integration app uses these detected incidents to alert ServiceNow Orchestration to resolve system errors and service outages.
- Once Dynatrace detects an incident, it’s sent to ServiceNow, along with all the impacted CIs and the root cause.
Seamless workflow integration
- Dynatrace Workflows automate manual tasks and allow for rapid response across multiple tools.
- The ServiceNow for Workflows app provides an easy-to-configure way to include ServiceNow ticketing within your overall incident response.
Dynatrace adds tremendous value to find and analyze deep application code level problems. This solution helps us eliminate service outages and disruption to end users and improves our SLAs to customers."
Powerful core technologies
Get precise answers and automation through hypermodal AI, with automatic discovery and topology mapping across billions of dependencies.
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Davis AI
Our hypermodal AI uniquely combines predictive AI, causal AI, and generative AI. Davis® AI uses high-fidelity topology, metrics, traces, logs, and user data to deliver precise answers, intelligent automation, and AI recommendations.
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AutomationEngine
Our answer-driven automation technology leverages causal AI to intelligently power BizDevSecOps workflows throughout multicloud ecosystems.
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AppEngine
Our secure, serverless, auto-scaling runtime environment makes it easy to create custom, compliant, data-driven apps that address the use cases most important to you.
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Grail
Our massively parallel processing (MPP) data lakehouse is purpose-built to ingest, store, and run lightning-fast analytics on observability, security, and business data with high performance and at scale.
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Smartscape
Our dynamic topology mapping technology automatically identifies and maps interactions and relationships between applications and the underlying infrastructure. As new microservices come up or go away, the Smartscape topology map continuously updates in real-time.
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OpenPipeline
Our high-performance stream processing is designed to ingest, process, enrich, contextualize, and persist data from any source, in any format, at any scale.
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OneAgent
Our single agent technology deploys only once on a host and instantly starts collecting all relevant metrics along the full application-delivery chain. Install it and forget it—we take care of everything.
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PurePath
Our patented distributed tracing and code-level analysis technology automatically integrates high-fidelity distributed tracing with user experience data and data from open-source technologies including OpenTelemetry and code-level analytics.
Dynatrace + ServiceNow Resources
BLOG POSTDynatrace joins Service Graph Connector project
WEBINARPerformance Clinic: Dynatrace Apps for ServiceNow Paris
BLOG POSTTransform how you work with Dynatrace and ServiceNow
PRESS RELEASEDynatrace announces integration with ServiceNow Service Graph Connector Program
PRESS RELEASEDynatrace and ServiceNow strengthen cloud AIOps partnership- BLOG POSTLeveraging ServiceNow & Dynatrace to automate Incident Management and Problem Remediation
