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ServiceNow integration

Real-time topology for dynamic multicloud environments, enabling smarter, AI-powered answers and continuous automation

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Dynatrace and ServiceNow deliver closed-loop, automated ITOM workflows with AI-assistance for smarter answers, precise topology, and service mapping with multicloud environments.

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Dynatrace integration enhanced and certified for ServiceNow Store

We’ve simplified the integration between Dynatrace and ServiceNow with two certified applications in the ServiceNow store.

The Service Graph Connector for Observability - Dynatrace automatically populates your ServiceNow CMDB with real-time topology and detailed telemetry.

The Dynatrace Incident Integration pushes incidents and events into ServiceNow.

Additionally, we offer a Dynatrace Workflows app that allows you to incorporate ServiceNow actions even more easily into automated workflows and incident response.

Automatic and intelligent observability to ServiceNow CMDB

  • The Service Graph Connector for Dynatrace automatically populates the ServiceNow CMDB with real-time topology and detailed telemetry.
  • Visibility of all dependencies in your cloud stack.
  • ServiceNow will generate Service Mapping tree which shows holistic view of the impact caused by an incident or event.

For more information on the Service Graph Connector for Dynatrace, click here.

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Rapid resolution for multicloud

  • Dynatrace Incident Integration pushes incidents and events into ServiceNow. Once configured, Dynatrace automatically creates an incident for every auto-discovered problem within ServiceNow.
  • ServiceNow uses the data from Dynatrace, including correlation identifiers for affected hosts, to provide real-time observability across your full IT stack from a single source.
  • Dynatrace’s AI engine, Davis®, automatically detects service health and performance incidents. The Dynatrace Incident Integration app synchronizes these incidents into the ServiceNow Event Management Dashboard.
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Automatic problem remediation

  • Dynatrace automatically detects performance, availability, error, and resource anomalies in your applications, services, and infrastructure.
  • The Dynatrace Incident Integration app uses these detected incidents to alert ServiceNow Orchestration to resolve system errors and service outages.
  • Once Dynatrace detects an incident, it’s sent to ServiceNow, along with all the impacted CIs and the root cause.
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Seamless workflow integration

  • Dynatrace Workflows automate manual tasks and allow for rapid response across multiple tools.
  • The ServiceNow for Workflows app provides an easy-to-configure way to include ServiceNow ticketing within your overall incident response.
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Dynatrace adds tremendous value to find and analyze deep application code level problems. This solution helps us eliminate service outages and disruption to end users and improves our SLAs to customers."
Jeff palmiero 390 765940057b
Jeff Palmiero Manager of Application Performance Monitoring, Raymond James
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Powerful core technologies

Get precise answers and automation through hypermodal AI, with automatic discovery and topology mapping across billions of dependencies.

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Dynatrace + ServiceNow Resources