Software observability: Key success factors for winning customer trust in financial services and beyond

In a modern enterprise, software is the foundation of customer trust. Applications must deliver required levels of performance reliability if they are to deliver the customer experiences that align with competitive strategies. Platforms for software observability and security make it happen. They enable system owners to realize business outcomes through applications.

This paper probes the issue, examining the key success factors for observability and automation in financial services, technology services, healthcare, and other sectors. It is based on real user reviews of the Dynatrace unified observability and security platform on PeerSpot, examining such factors as ease of use, the ability to support business outcomes, analytics, and more.