As of September 6, 2024
Authorized Sub-processors for Dynatrace Services
To deliver the Dynatrace software intelligence platform, and provide related support and services, Dynatrace may engage data processors and affiliates with access to certain customer data (each, a “Sub-processor”). This page provides information about the identities, roles and locations of our Sub-processors and affiliates.
Dynatrace performs diligence on the information security and data protection practices of its Sub-processors and requires each to commit to written obligations regarding their security measures and compliance with applicable personal data protection laws and regulations.
Third-party Sub-processors
Sub-processors for the Dynatrace platform generally:
Name | Services Performed | Location |
|---|---|---|
Amazon Web Services, Inc. | Cloud and infrastructure hosting services | Canada, Germany, India, Israel, Japan, Singapore, South America, or the UK. (At Customer's Request) |
Box Inc. | File storage integrated with Zendesk | United States, Germany, Ireland (EU backup), Australia |
Coveo Software Corp. | Advanced search | United States |
Google (As applicable) | Cloud and infrastructure hosting services | United States, Germany (At Customer's Request) |
Microsoft Corporation | Cloud and infrastructure hosting services | United States, Australia, Canada, Netherlands, Switzerland, or UAE. (At Customer's Request) |
Snowflake, Inc. | Data warehouse service | United States |
Zendesk, Inc. | Customer support platform | United States |
Communication platforms that may process personal data:
Name | Services Performed | Location |
|---|---|---|
Slack Technologies, Inc. | Cloud based communication services | United States |
Totango | Customer success analytics and communications | United States |
Zoom Video Communications, Inc. | Web meeting and communication | United States |
Dynatrace Group Sub-processors
Dynatrace operates around the world. The Dynatrace group of companies (the “Dynatrace Group”) collectively provide professional services, technical support and customer enablement, delivery of product and feature improvements, and other management and business operations functions for customers. This means that when we receive personal data in connection with your use of the Dynatrace platform and related support or services, it generally can be accessed by authorized Dynatrace personnel from any country where a Dynatrace Group entity operates, including the United States where Dynatrace LLC is headquartered.
We have taken appropriate safeguards by implementing applicable cross-border data transfer mechanisms for transfers of personal data among our Dynatrace Group entities. Such mechanisms ensure personal data is protected in accordance with European data protection and other applicable privacy laws. For a list of Dynatrace Group entities, please see https://www.dynatrace.com/company/locations/ (excluding master partner locations).
Questions?
Questions can be directed to privacy@dynatrace.com.
Subscribing to updates to the Sub-processor list
Please complete this form with an email address to be notified of any changes to Dynatrace’s Sub-processor list. If a change occurs, you will receive a notification to the email address you provide.